Frequently Asked Questions

What is the quality of the fabrics?

We hand select all of the fabrics used in our House of Design cushion ranges. Most fabrics are either 100% linen, a linen / cotton blend or 100% cotton. This quality of fabric is not often seen in ready-made cushions. It is usually reserved for custom orders – like when you engage an interior designer. Our aim is to bring the experience of custom-quality cushions to you at a fraction of the price of engaging a designer / decorator.

Where are your cushions made?

More than 98% of our cushion ranges are Made In Australia, supporting local businesses and local jobs.

Do you have anywhere I can view the cushions ie a physical location?

All of our business is online and this enables us to keep our prices for our Australian-made products competitive.

If I want to partner a cushion/s with others, how do I best do this?

We have listed suggested pairings for most of our cushions. Where we have not done so, email us with your thoughts and we will do our best to give you some ideas as to what cushions partner well.

If I order 'In Stock' cushions and 'Special Delivery' items, do I have to pay two lots of postage?

There are two options:

  1. Receive the In Stock items within 48 hours and the Special Delivery within approx. 2-3 weeks of ordering ie as they are ready. This means you will incur two lots of postage.
  2. Wait until the full order is ready and have them posted together. Note that postage is calculated on the weight of items so the cost benefit of waiting, may not be significant.
What's inside the cushion inserts?

The cushion inserts we use are a premium blend of small feathers and microfiber. We use small feathers for their softness and comfort and microfiber for its ability to bounce a cushion back into shape, so you are not always ‘fluffing’ up your cushions. If you suffer from allergies, we recommend you special request 100% microfiber inserts, for no extra cost.

If the cushions I order are not what I expected, what can I do?

If the cushion is not what you expected, please contact us first. You can return all orders (in unused condition with the tags perfectly intact) within 7 days, for a full refund on the price of the cushion. Postage costs will not be refunded and return postage via a secure means is also your responsibility (see our Returns Policy). If you choose to swap it for another cushion, you will need to pay postage – as you would for a new order.

What payment methods do you accept?

We accept all major credit cards and PayPal. If you prefer to pay via direct deposit, please contact us.

Can I add items to a pre-existing order?

Unfortunately, once an order has gone into our system, you cannot retrieve or add to it. You will need to create a new order for any additional items.

How secure is paying online with you?

We use the secure channels for payment via Paypal. We do not store your credit card details or personal details nor do we share your information outside of our own business.

Can I change the delivery address after I have placed an order?

Please contact us as this depends on the status of your order – we will certainly do our best to make the change.

What will appear on my credit card statement?

North Shore Interiors Pty Ltd